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A guide for executives and managers of travel agencies on writing sales scripts. It can be used to train novice employees and improve the work of experienced travel agents in order to increase conversion to sales.
Contents:
1. SCRIPT FOR INCOMING CALLS
2. SCRIPT FOR PRESENTATION LETTER
3. SCRIPT FOR REPEATED CONTACT / DISCUSSION OF OPTIONS
4. HANDLINGS OBJECTIVES
5. SCRIPT OF FAREWELL CONTACT
6. APSELLS AND DOWNSELLS
7. POST- SALE SCRIPT
BONUS: PSYCHOLOGICAL BLOCK
TRIGGERS IN A TRAVEL AGENCY
WHY DO YOU NEED SCRIPTS AT ALL
TOP 10 HARMFUL MINDSETS: CHECK YOUR SALES DEPARTMENT
1. SCRIPT FOR INCOMING CALLS
2. SCRIPT FOR PRESENTATION LETTER
3. SCRIPT FOR REPEATED CONTACT / DISCUSSION OF OPTIONS
4. HANDLINGS OBJECTIVES
5. SCRIPT OF FAREWELL CONTACT
6. APSELLS AND DOWNSELLS
7. POST- SALE SCRIPT
BONUS: PSYCHOLOGICAL BLOCK
TRIGGERS IN A TRAVEL AGENCY
WHY DO YOU NEED SCRIPTS AT ALL
TOP 10 HARMFUL MINDSETS: CHECK YOUR SALES DEPARTMENT
